Payment Terms

Last Updated: June 29, 2025

These Payment Terms govern all financial transactions between Temqora and participants enrolling in our workshops, courses, and educational programs. By making a payment, you agree to these terms.

Accepted Payment Methods

We accept the following payment methods for our educational services:

Credit cards (Visa, Mastercard, American Express)
Debit cards
Bank transfers
Digital payment platforms as indicated during checkout
Corporate purchase orders (subject to approval)

All payments are processed through secure, encrypted payment gateways to protect your financial information.

Pricing and Fees

Course Pricing

All course prices are displayed in South African Rand (ZAR) and are clearly indicated on our website at the time of enrollment. Prices may vary based on:

Course duration and content depth
Access to additional resources and materials
Level of instructor interaction and support
Early registration discounts or promotional offers

Additional Fees

The displayed price includes access to all core course materials and standard features. Additional fees may apply for:

Optional certification examinations
Premium support packages
Extended access periods beyond the standard duration
Physical materials or printed resources
Specialized software licenses or tools

Price Changes

Temqora reserves the right to modify course pricing at any time. However, price changes will not affect enrollments already completed and paid for. Participants enrolled at a specific price will honor that price for the duration of their access period.

Payment Processing

Payment Authorization

By providing payment information, you authorize Temqora to charge the applicable fees to your selected payment method. You confirm that:

You are authorized to use the payment method provided
Sufficient funds or credit are available to complete the transaction
All payment information provided is accurate and current

Payment Confirmation

Upon successful payment processing, you will receive:

An email confirmation to the address provided during enrollment
A receipt detailing the transaction amount and course details
Access credentials or instructions to begin your course

Failed Payments

If a payment fails to process, we will notify you via email. Common reasons for payment failure include:

Insufficient funds or credit limit reached
Incorrect payment details entered
Payment method declined by the issuing institution
Security holds placed by your financial institution

Course access will not be granted until payment is successfully completed. You may attempt to resubmit payment or contact our support team for assistance.

Billing Cycles and Subscriptions

One-Time Payments

Most courses require a single upfront payment that grants access for a specified period. No recurring charges will be applied unless explicitly stated during enrollment.

Subscription-Based Access

For subscription-based programs or memberships:

Billing occurs automatically at regular intervals (monthly, quarterly, or annually)
Subscriptions renew automatically unless canceled before the renewal date
You will receive a reminder email prior to each billing cycle
The payment method on file will be charged automatically on the renewal date

Installment Plans

Selected courses may offer installment payment options. Terms include:

Initial payment due at enrollment to activate access
Subsequent payments due according to the agreed schedule
Access may be suspended if installment payments are not received on time
Full course access is maintained while payments remain current

Refund Policy

Refund Eligibility

Refund requests are evaluated based on the following criteria:

Time elapsed since enrollment and payment
Extent of course materials accessed or downloaded
Participation in live sessions or interactive components
Reason for the refund request

Refund Processing Time

Approved refunds will be processed within 14 business days of approval. The refund will be credited to the original payment method used for the transaction. Depending on your financial institution, it may take an additional 5 to 10 business days for the funds to appear in your account.

Non-Refundable Items

The following are generally non-refundable:

Digital downloads or resources already accessed
Completed courses or workshops
Certification examination fees
Third-party software licenses or tools provided
Promotional or discounted enrollments (unless otherwise specified)

Cancellations

Participant-Initiated Cancellations

You may cancel your enrollment according to our cancellation policy. To request cancellation:

Submit a cancellation request through your account dashboard or via email to [email protected]
Include your enrollment details and reason for cancellation
Await confirmation of cancellation processing

Company-Initiated Cancellations

Temqora reserves the right to cancel courses or workshops due to:

Insufficient enrollment numbers
Instructor unavailability or unforeseen circumstances
Technical issues preventing course delivery
Other operational considerations

In the event of company-initiated cancellation, participants will receive a full refund of all fees paid or the option to transfer to an alternative course of equivalent value.

Subscription Cancellations

To cancel a subscription-based service:

Access your account settings and select the cancellation option
Cancellations must be submitted before the next billing cycle begins
Access will continue until the end of the current paid period
No partial refunds are provided for unused time within a billing cycle

Corporate and Group Enrollments

Corporate Billing

Organizations enrolling multiple participants may request corporate billing options, including:

Consolidated invoicing for multiple enrollments
Net payment terms (subject to credit approval)
Purchase order processing
Custom payment schedules for large enrollments

Group Discounts

Volume discounts may be available for group enrollments. Contact our corporate sales team at [email protected] for pricing and enrollment assistance.

Taxes and Regulatory Fees

Prices displayed on our website may be subject to applicable taxes, including but not limited to:

Value-added tax (VAT)
Goods and services tax (GST)
Sales tax
Other local or regional taxes as required by law

The final amount charged will include all applicable taxes based on your billing location. Tax rates and applicability are determined at the time of purchase.

Currency and Exchange Rates

All transactions are processed in South African Rand (ZAR). If your payment method uses a different currency:

Your financial institution will convert the charge to your local currency
Exchange rates are determined by your card issuer or payment provider
Currency conversion fees may apply as determined by your financial institution
Temqora is not responsible for exchange rate fluctuations or conversion fees

Payment Security

We implement industry-standard security measures to protect your payment information:

Encryption of all payment data during transmission
Compliance with Payment Card Industry Data Security Standards (PCI DSS)
Secure storage of payment information by certified payment processors
Regular security audits and vulnerability assessments
Fraud detection and prevention systems

Temqora does not store complete credit card information on our servers. Payment details are processed and stored by our certified payment gateway partners.

Disputes and Chargebacks

Payment Disputes

If you believe a charge is incorrect or unauthorized:

Contact our support team immediately at [email protected]
Provide details of the disputed transaction
Allow us to investigate and resolve the issue before initiating a chargeback

Chargeback Consequences

Initiating a chargeback without first contacting us may result in:

Immediate suspension of course access
Account termination
Ineligibility for future enrollments
Additional fees to cover chargeback processing costs if the dispute is unfounded

We are committed to resolving payment issues fairly and promptly when you work directly with our team.

Late Payments and Delinquent Accounts

For installment plans or invoiced payments:

Payments are due on the specified due date
Late payment reminders will be sent via email
Course access may be suspended if payment becomes 7 days overdue
Late fees may be applied to overdue accounts as permitted by applicable law
Accounts delinquent for more than 30 days may be subject to collection activities

Financial Hardship

We understand that financial circumstances can change. If you are experiencing difficulty meeting your payment obligations:

Contact our support team as soon as possible
We may be able to offer alternative payment arrangements
Options may include payment plan modifications or temporary payment deferrals
Each request is evaluated on a case-by-case basis

Third-Party Payment Processors

We utilize reputable third-party payment processors to handle transactions securely. By making a payment, you also agree to the terms and conditions of these payment processors. We are not responsible for any actions or omissions of third-party payment service providers.

Changes to Payment Terms

Temqora reserves the right to modify these Payment Terms at any time. Changes will be effective upon posting to our website with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms. Material changes affecting existing enrollments will be communicated via email.

Contact Information

For questions, concerns, or assistance regarding payments, billing, or these Payment Terms, please contact us:

Email: [email protected]
Phone: +27765231537
Address: 4260 Msibi St, Maswazini Section, Benoni, 1520, South Africa

Our support team is available to assist you with payment-related inquiries and to ensure a smooth enrollment experience.